Your library website is frustrating your users and sending them into the warm embrace of Google. Why? Because it’s not made for them, it’s made for librarians. I talk about how libraries can turn things around and build useful, usable websites that adapt to user needs by listening to your users, knowing what your website is for, and getting and using feedback.
Siehe dazu den Vortrag von Matthew Reidsma:
https://speakerdeck.com/u/matthewreidsma/p/your-library-website-stinks-and-its-your-fault